Object & Order
Terms of Service
Last updated: May 16, 2026
These Terms of Service (the “Terms”) govern your access to and use of Object & Order, a trade purchasing and practice management platform operated by Object & Order LLC, a Tennessee limited liability company (“Object & Order,” “we,” “us,” or “our”). By creating an account, signing up, or otherwise accessing or using the platform (the “Service”), you (“Designer,” “you,” or “your”) agree to be bound by these Terms.
If you do not agree to these Terms, you may not use the Service.
1. Eligibility and Account
1.1 You must be at least eighteen (18) years old and have the legal authority to bind yourself and your business to these Terms.
1.2 The Service is available only to credentialed interior designers and design firms. To access trade pricing and purchasing features, you must provide verifiable credentials, which may include NCIDQ certification, a state interior design registration or license, a state architecture license, or a registered business entity with a valid resale certificate.
1.3 You agree that all information you provide during account creation and onboarding is accurate, current, and complete. You will keep this information up to date for as long as you use the Service.
1.4 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2. The Service
2.1 Object & Order provides a software platform for managing interior design projects, schedules, contacts, tasks, communications, and product procurement.
2.2 When you use the Service to purchase products from vendors, Object & Order acts as the reseller of record. We place orders with vendors using our trade accounts on your behalf, collect payment from your client through our platform, and remit funds to vendors. Vendors are provided your contact information so that you maintain the direct working relationship with them.
2.3 The Service is currently in beta. Features may be added, changed, or removed at any time. The Service is provided on an “as is” and “as available” basis. We make no commitments regarding uptime, error-free operation, or that the Service will meet your specific business requirements.
3. Designer Responsibilities and Specifications
This section is important. Please read it carefully.
3.1 You own what you specify. You are solely responsible for selecting, specifying, and approving every product, finish, dimension, quantity, configuration, lead time, and delivery requirement you submit through the Service. Object & Order does not independently verify, validate, or audit your specifications. We rely entirely on the information you provide.
3.2 Your responsibility includes, without limitation:
(a) Product selection, including SKU, model number, manufacturer, and vendor;
(b) Finish, color, material, fabric, and pattern selection, including dye lot considerations;
(c) Quantity, including overages for waste, breakage, and pattern matching;
(d) Dimensions, including overall size, fit, and clearance in the installation location;
(e) Site conditions, including electrical, plumbing, structural, HVAC, and rough-in requirements;
(f) Installation requirements, including hardware, mounting, and assembly;
(g) Lead time evaluation and project scheduling around vendor production windows;
(h) Compatibility between specified items and other project components;
(i) Compliance with applicable building codes, fire codes, accessibility requirements, and HOA, landlord, or property restrictions;
(j) Verification that products are available, current, and not discontinued at the time of specification; and
(k) All communication with your client regarding specifications, alternates, and approvals.
3.3 You are financially responsible for specification errors. If a product is ordered based on your specification and the specification turns out to be incorrect, mismatched, incompatible, oversized, undersized, the wrong color, the wrong finish, the wrong quantity, or otherwise unsuitable, you are responsible for all resulting costs, including:
(a) The full purchase price of the item;
(b) Return shipping, freight, and handling fees;
(c) Vendor restocking fees, which often range from fifteen percent (15%) to fifty percent (50%) of the item cost and can be higher;
(d) Re-order costs for the correct product;
(e) Storage fees; and
(f) Any other charges imposed by the vendor.
Object & Order will pass through any such vendor charges to you in full, and you authorize us to invoice or charge your client (or you, if your client does not pay) for these amounts.
3.4 Custom and made-to-order products are non-cancelable and non-returnable. For any custom, made-to-order, COM (customer’s own material), special order, or otherwise non-stock item, you are responsible for one hundred percent (100%) of the purchase price if the specification is incorrect or the item is otherwise unwanted. These items cannot be canceled, returned, or refunded once production has begun. Object & Order will not absorb any portion of this cost under any circumstances.
3.5 Approvals are binding. When you approve a specification, line item, or invoice in the Service, that approval is binding. Object & Order will rely on it to place orders, charge clients, and remit funds to vendors. You may not later disclaim or reverse an approval that you submitted through the platform.
3.6 Price and lead time changes. Trade prices and lead times reflect vendor information available at the time of your approval. Vendor prices and lead times can change before Object & Order places the actual order with the vendor. If a material change occurs:
(a) Object & Order will notify you of the change in writing (email is sufficient);
(b) You will have at least twenty-four (24) hours to either accept the revised price and lead time or cancel the affected line item at no charge;
(c) If you do not respond within forty-eight (48) hours of notice, the line item will be canceled at no charge and you may re-submit it if you still wish to proceed; and
(d) If you accept the revised terms, the order proceeds and the revised price and lead time apply.
3.7 Client communication is your responsibility. Object & Order is not your client’s designer. We do not present, market, sell, or negotiate products with your clients. All communication with your client regarding specification, design intent, presentation, alternates, approvals, and the resolution of any specification dispute is solely your responsibility.
4. Pricing, Payments, and Margin
4.1 The trade price presented to you for any product includes Object & Order’s resale margin. You are invoiced at the trade price, not at the underlying vendor cost. By using the Service, you acknowledge that the trade price is the price at which you may purchase or resell the item, and that Object & Order’s underlying vendor cost is confidential and not disclosed.
4.2 You set your own markup over the trade price when invoicing your client. Object & Order does not control, audit, or cap your markup.
4.3 Client invoices generated through the Service are paid through Stripe. Stripe processing fees on client payments are included in the invoice total and paid by the client.
4.4 Object & Order will not place an order with a vendor until client payment has cleared and funds are available. If your client fails to pay an invoice, no order will be placed. You are responsible for resolving any payment issue with your client or canceling the affected line items.
4.5 You authorize Object & Order to apply funds received from a client invoice toward payment of the corresponding vendor orders on your behalf.
5. Reseller Relationship and Sales Tax
5.1 Object & Order acts as the reseller of record for trade purchases placed through the Service. We hold trade accounts with vendors and present valid resale certificates where applicable.
5.2 Object & Order is responsible for collecting and remitting sales and use tax on transactions processed through the platform in accordance with applicable state and local law. You agree to provide accurate ship-to and bill-to addresses for all transactions and to promptly correct any address errors.
5.3 You are responsible for any tax obligations related to fees you charge your client outside of items invoiced through Object & Order, and for any tax obligations related to your design services, consulting fees, and other income.
6. Vendor Products and Warranties
6.1 Products purchased through the Service are manufactured and supplied by third-party vendors. Object & Order does not manufacture, inspect, store, or independently warrant these products.
6.2 Manufacturer warranties, where they exist, pass through to the end purchaser. Warranty claims must be made directly with the manufacturer or vendor in accordance with their warranty terms.
6.3 Object & Order disclaims all warranties of any kind related to vendor products, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising from course of dealing or trade usage.
6.4 Object & Order does not warrant that any product will meet your or your client’s expectations, design intent, or performance requirements.
7. The Service Itself
7.1 The Service is provided on an “as is” and “as available” basis. Object & Order makes no representations or warranties of any kind, express or implied, about the Service, including its accuracy, reliability, availability, fitness for a particular purpose, or that it will be uninterrupted or error-free.
7.2 Object & Order is in beta and under active development. Features may be added, changed, deprecated, or removed at any time. We will make reasonable efforts to communicate material changes but are not required to do so in advance.
7.3 We do not provide a service level agreement, uptime guarantee, or response time commitment. Scheduled and unscheduled downtime may occur.
7.4 AI-powered features, including but not limited to order tracking, email scraping, and web clipper auto-fill, are probabilistic and will sometimes produce incorrect, incomplete, or out-of-date results. You are responsible for verifying any AI-generated output before relying on it for a business decision.
8. Intellectual Property and Data
8.1 You retain ownership of all data, content, schedules, contacts, project information, and other materials you upload to or create through the Service (“Your Data”).
8.2 You grant Object & Order a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Your Data as necessary to operate, maintain, support, and improve the Service.
8.3 Object & Order retains all rights, title, and interest in the Service itself, including its software, design, branding, trademarks, and content (other than Your Data). Nothing in these Terms grants you any rights in the Service beyond the limited right to use it under these Terms.
8.4 Aggregate and anonymized data. Object & Order may collect, generate, and use aggregate, de-identified, and anonymized data derived from Your Data and platform activity for any lawful purpose, including product improvement, analytics, benchmarking, industry research, and developing new products and features, including vendor-facing products. Aggregate and anonymized data does not identify you, your firm, or your clients.
9. Acceptable Use
9.1 You agree not to:
(a) Use the Service for any unlawful purpose;
(b) Misrepresent your credentials, identity, or affiliation;
(c) Use the Service to purchase products for personal use outside the scope of a legitimate design project;
(d) Resell, sublicense, share, or grant access to the Service to anyone who has not agreed to these Terms;
(e) Attempt to reverse engineer, decompile, disassemble, or extract source code from the Service;
(f) Probe, scan, or test the vulnerability of the Service or attempt to circumvent any security or access control mechanism;
(g) Interfere with the operation of the Service or the experience of other users; or
(h) Use the Service to harass, defraud, or harm any other person.
9.2 We may suspend or terminate accounts that violate this section.
10. Credential Verification and Suspension
10.1 Continued access to trade pricing and purchasing features depends on maintaining current, verified credentials.
10.2 If your credentials lapse, expire, are revoked, or otherwise become invalid, your account will be placed on hold. While on hold, you will retain access to your existing data and any orders already in progress, but you will not be able to place new orders until you re-verify your credentials.
10.3 You agree to notify Object & Order promptly if any of your credentials are suspended, revoked, or otherwise no longer valid.
11. Termination
11.1 You may terminate your account at any time by contacting Object & Order in writing. Termination does not relieve you of obligations for orders already in progress or amounts already owed.
11.2 Object & Order may suspend or terminate your account at any time, with or without notice, including for violation of these Terms, suspected fraud, lapsed credentials, non-payment, or our decision to discontinue the Service.
11.3 Upon termination, your right to use the Service ends. Object & Order will make reasonable efforts to allow you to export Your Data for a period of thirty (30) days following termination, after which we may delete it.
11.4 Sections that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, indemnification, limitation of liability, and dispute resolution, will survive.
12. Disclaimers
12.1 To the maximum extent permitted by law, Object & Order disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising from course of dealing or trade usage.
12.2 Object & Order does not guarantee any specific business outcome, sales result, profit margin, project result, or client relationship outcome from your use of the Service.
12.3 Object & Order is not a law firm, accounting firm, tax advisor, or insurance provider. Nothing in the Service or in these Terms constitutes legal, tax, accounting, or insurance advice. You are responsible for engaging qualified professionals for those matters.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Object & Order, its officers, members, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business opportunity, loss of goodwill, or cost of substitute services, even if advised of the possibility of such damages.
13.2 Object & Order’s total aggregate liability arising out of or related to these Terms or your use of the Service, regardless of the form of action (whether in contract, tort, negligence, strict liability, or otherwise), will not exceed the greater of:
(a) The total margin earned by Object & Order from your account in the twelve (12) months immediately preceding the event giving rise to the claim; or
(b) One thousand U.S. dollars ($1,000).
13.3 These limitations apply even if a remedy fails its essential purpose.
14. Indemnification
14.1 You agree to defend, indemnify, and hold harmless Object & Order, its officers, members, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) Your use of the Service;
(b) Your specifications, selections, approvals, or instructions;
(c) Your relationship with your client, including any dispute between you and your client;
(d) Your breach of these Terms;
(e) Your violation of any law or third-party right; and
(f) Any tax, fee, or charge owed by you that is not Object & Order’s responsibility under Section 5.
15. Dispute Resolution and Arbitration
15.1 Informal resolution. Before initiating any formal proceeding, you agree to first contact Object & Order in writing and attempt in good faith to resolve the dispute for a period of at least thirty (30) days.
15.2 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved through informal resolution will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Nashville, Tennessee, or by remote hearing at the parties’ option. The arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction.
15.3 Class action waiver. You and Object & Order each agree that any dispute will be resolved on an individual basis and not as a class action, collective action, or representative action. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.
15.4 Carve-outs. Notwithstanding the foregoing, either party may bring a claim in a court of competent jurisdiction for: (a) injunctive or equitable relief to protect intellectual property rights or confidential information; or (b) small claims court actions that qualify under the court’s jurisdictional limits.
15.5 Governing law. These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws principles. For any matter not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Davidson County, Tennessee.
16. General
16.1 Entire agreement. These Terms, along with any policies referenced in them, constitute the entire agreement between you and Object & Order regarding the Service and supersede any prior agreements or understandings.
16.2 Modifications. Object & Order may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after notice constitutes acceptance of the updated Terms.
16.3 Assignment. You may not assign these Terms without our prior written consent. Object & Order may assign these Terms freely, including in connection with a sale, merger, financing, or acquisition.
16.4 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
16.5 No waiver. A failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
16.6 Notices. Notices to Object & Order must be sent to [contact email]. Notices to you may be sent to the email address associated with your account.
16.7 Independent contractors. You and Object & Order are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship between the parties.
16.8 Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government action, internet or utility outages, vendor failures, or supply chain disruptions.

— End of Terms —